Although we realize it is a lot of text, it is important for you to read these General Terms and Conditions of Use and Sale (the “Rules of the Game” ) carefully before you proceed to make your purchase, as these Rules of the Game explain specific rules that apply to your use of our website as well as to your order.
By visiting our websites, and buying item(s) from us, you indicate that you have read and understood these Rules of the Game.
Factual and specific rules such as delivery costs, delivery times but also the regions where we do or do not deliver our item(s) to can all be found on our website under our Frequently Asked Questions ( “FAQ” ).
The terms “we”, “our” and “us” are used to refer to Fifi's Collection entities in Africa.
Our main establishment is Foot Locker Europe B.V. in the Netherlands. Foot Locker Europe B.V. is incorporated under Dutch law and is registered at the Dutch Chamber of Commerce under the registration number 23067735.
The identity of the seller entity of your item(s), depends on the country in which you make your purchase. Please see Annex I to these Rules of the Game, including our list of entities to find your Foot Locker entity.
If you have any questions, please contact our Customer Service team.
You may order our item(s) if you have reached the legal age under the laws applicable to you and are legally capable to do so.
We only sell our item(s) to end users and/or consumers who:
We reserve the right to refuse the sale of our item(s) to resellers, retailers, or bulk buyers.
Although we do our best to enable you to purchase our item(s), it may be possible that:
Of course, we are very pleased that you decided to order our item(s). Placing an order via our website is easy and consists of the following steps:
1. Add the item(s) you like to order to your shopping cart;
2. Proceed to “Order”;
(i) If you already have a Foot Locker account, please login. If not, you can create your own account by registering on our website; or
(ii) If you order as a guest without creating an account, please fill in all necessary information (such as your name, address, email address and telephone number);
3. Check your information and your order before confirming;
We are entitled to refuse or cancel your order before the shipment of the item(s). However, we must have a justified reason for doing so. Examples of situations in which we can refuse or cancel an order include, but are not limited to:
In the above cases, we are not liable for damages or costs as a result of the refusal or cancellation of your order.
The prices on our website are consumer prices and include VAT but exclude shipping costs.
The prices only apply to purchases via our website and may differ from the prices that are used for the same item(s) in a Foot Locker store. The prices may change from time to time and differ between countries, but changes will not affect any order which we have accepted. The final price to be paid will be displayed on the checkout page.
Not all item(s) and offers that are offered on our website are also available in Foot Locker stores and vice versa.
Promotions or discounts on our website cannot be used in combination with other promotions, offers or discounts.
Promotions, offers and discounts only apply to purchases made via www.footlocker.eu, and may differ from the promotions,
offers and discounts that may be applicable for the same item(s) in a Foot Locker store.
The costs and the expected delivery date of your item(s) will be clearly mentioned on the check-out page for your order.
In principle, we will only process and deliver your order after receipt of the payment.
Foot Locker accepts various payment methods including credit and debit cards. Additionally, we offer the most commonly used payment methods in a particular country; these are visible at the bottom of our website’s homepage and are listed in our Help Center.
We do not accept other payment methods than those mentioned on our website.
We remain the owner of the item(s), until you have paid for the item(s) in full.
You can choose one of the following three delivery options that we offer:
The times of delivery mentioned by us are only indications and are not guaranteed. The latest time of delivery is 30 days. We try to inform you about any delays, in so far as possible. In so far as permitted by law, we are not liable for any damages as a result of late delivery.
If you choose standard shipping or express shipping, we deliver your order at the address that has been given by you when placing your order. Where we are unable to deliver to your address, we may:
It is important that you check the parcel at the time of receipt. Even though you have 28 days to cancel your purchase without reason, where the parcel is damaged or in any way not as you would expect it, you would need to inform our Customer Service team of this defect as soon as possible, ultimately within two months counting from the delivery date. Please see chapter 14 for more information on how to handle in case of defective (an) item(s), and the consequences of refusing to report defects to our Customer Service team.
Consult your tracking information for the most accurate information on the delivery of your item(s). You may contact our Customer Service team to request an investigation into the delivery of your parcel, provided that you contact them within the following timeframe:
a. If the tracking information states that your order has been delivered, you have 30 days counting from the delivery date stated in the tracking information to contact our Customer Service team.
b. If the tracking information states that your order is not delivered yet, you have 100 days counting from shipping date of the order to contact our Customer Service team.
If you do not contact us within the applicable timeframe stated above, your investigation request will be automatically rejected.